To say Cafe Desire installs coffee and tea vending machines at various places, supplies beverage mixes and extends service for those machines is very true. That’s the essence of what we do – but it hardly tells the whole story...
Our vending machines have become a beacon for offices everywhere. Why do they insist on Cafe Desire? Because they know they can count on genuine service, an inviting experience and a superb cup richly done coffee and tea every time.
EXPECT MORE THAN COFFEE AND TEA
We’re not just passionate purveyors of Coffee and Tea, but everything else that goes with a full and rewarding coffee machine experience. We also offer a selection of premium teas, health drinks and other delectable drinks to please the taste buds. And the service you get from us is an appeal by itself.
It’s not unusual to see people recommending Cafe Desire, we are your own trusted brand and we couldn’t be happier about it. Get to know us and you’ll see we are so much more than what we serve.
It has always been, and will always be, about quality. We’re passionate about ethically sourcing the finest raw material with great care, and improving our own standards from time to time to meet our customers’ expectations. We care deeply passionate about all of this, our work is never done.
They are called go-getters, because it’s not just a job, it’s their passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.
We are fully engaged, we connect with, laugh with, and uplift the moods of our customers – even if just for a few moments. Sure, it starts with the promise of a perfectly made beverage, but our work goes far beyond that. It’s really about human connection.
When our customers feel this sense of belonging, our franchisees become friends to our customers, we take pride in calling our franchisees as our business partners. They are torch bearers in our business. Apart from profitable growth kept for our franchisees, It’s about enjoyment at the speed of life – sometimes slow and savored, sometimes faster. Always full of humanity. And we take our responsibility to be good franchiser seriously. We want to be invited in wherever we do business. We can be a force for positive action – bringing together our franchisees and customers to contribute, help and get benefit every day. Now we see that our responsibility – and our potential for good – is even larger.
The world is looking to Cafe Desire to set the new standards, yet again. We aim to lead.
OUR STANDARDS OF BUSINESS CONDUCT & THOUGHT PROCESS
We know that as we deliver in each of these areas, we enjoy the kind of success that rewards our customers, franchisees and other stake holders. We are fully accountable to get each of these elements right so that Cafe Desire – and everyone it touches – can endure and thrive.
Cafe Desire believes that conducting business ethically and striving to do the right thing are vital to the success of the company.
Business Ethics and Compliance is a program that supports Our Cafe Desire Mission and helps protect our culture and our reputation by providing resources that help employees make ethical decisions at work.
At Café Desire, we have always believed in the importance of building a great, enduring company that strikes a balance between profitability and a social conscience.
Ethical Sourcing: We take a holistic approach to ethically sourcing the highest quality raw material. This includes Responsible purchasing practices from our suppliers who qualifies by submitting all the documents according to parameters laid by standards of GMP (Good Manufacturing Practice) to become part of our approved vendor list. When we buy our raw material this way, it helps foster a better future. It helps create a long?term supply of the high?quality products we’ve been carefully blending and packing fresh for more than 15 years.
Environmental Stewardship: We share our customers' commitment to the environment. And we believe in the importance of caring for our planet and encouraging others to do the same. It is our goal that by 2020, we will work by 90% to significantly reduce our environmental footprint through energy and water conservation, recycling and green construction.
Whether it’s the uniform worn by our employees, coffee we produce, we care how the products in our company are made
Café Desire has a culture and reputation built around responsible, ethical business practices and building trust in areas where we do business. From top down, we’re committed to enhancing our ethical performance through strategic relationships with our global, regional and domestic suppliers whom we convert as our approved vendor through our internal process.
WHAT WE’RE DOING NOW
We’ve set strong standards for our suppliers and offer them assistance when corrections need to be made to their business practices. Adherence to those standards informs our sourcing decisions and ensures we are working with suppliers who share our commitment to ethical sourcing. Our buyers work directly with suppliers, negotiating contracts for the products we need in our operations or sell to our customers.
In 2015 we assessed most of our suppliers factories and found that few of them failed our zero-tolerance standards. Even though our approach is to work with suppliers to correct the issues, there are times when we halt business due to the nature of the issues and until adequate resolution takes place. While we were able to implement improvement plans with almost majority of these factories, we discontinued working with couple of factories as suppliers for standards issues. Since starting the program in 2012 itself, we are committed to continue and sustain this practice.
WHAT WE’LL DO NEXT
This year we are highlighting the importance of building strong manufacturing practice. This manifests itself through conversations around how to address the changing needs of workers, how to better protect the safety of workers, and how to create a sense of security in factories.
PRODUCT PROCESSING QUALITY:
Complete process of our production must meet our standards for high quality also meet the parameters of GOOD MANUFACTURING PRACTICE evaluated by third-party verifies.
Economic transparency is required. Suppliers must supply the raw material meeting all the standards and adhering to the law of the land.
Measures evaluated by third-party verifies help protect the rights of workers and ensure safe, fair and humane working and living conditions. Compliance with minimum-wage requirements and prohibition of child and forced labor is mandatory.
Café Desire initiates the Measures to manage waste, protect water quality, conserve water and energy, preserve biodiversity and reduce agrochemical use.
Every day, we go to work hoping to do two things: share great
coffee, knowledge with our team and help our customers work and produce better
for their respective organizations ensuring uninterrupted supply of hot
beverages every day. It was true when we started Café Desire in 1999, and it’s
just as true today.
Back then, the company was a single location in Hyderabad, India. Café Desire offered some of the finest beverages from just single location. The name, inspired by our Desire to win customers hearts, evoked the romance and passion to grow our business.
From the beginning, Café Desire set out to be a different kind of brand and company. we want to fuel the hard work of our customers with our stimulants coffee and tea increasing their productivity resulting in their success. And there comes the coining of our tag line I DRINK SUCCESS. This brought a feeling of connection to our customers with their success when they sip our coffee.
TODAY, BEING THE FASTEST GROWING VENDING BRAND IN THE COUNTRY APART FROM ITS GLOBAL PRESENCE.
Café Desire is the premier vending company of specialty coffee and tea with largest service team in the country. And with every cup, we strive to bring both our heritage and an exceptional experience to life.